Process
Audit → Roadmap → Build → Run.
Four steps. Each one ends with something you keep, and you can stop after any of them.
How the work happens
Every engagement is these four steps.
Named deliverables at each one. Whatever we build, you can run without us.
We map how the business actually runs — where enquiries land, what gets chased, where the hours go — and put a conservative number on what's recoverable. You decide on that number, not on a feeling.
- The task map — every recurring job, written down
- The hours count — where the week actually goes
- A written number for what is recoverable, conservative on purpose
A prioritised plan: what to build first, what each item is worth in hours and dollars, and a fixed quote for the build. Yours to keep and act on — with us or without us.
- The prioritised plan — what to build, in what order
- What each item is worth, in hours and dollars
- A fixed quote for the build, no surprises later
Built into the tools you already use, trained on your templates and your way of speaking, in accounts set up in your name. Nothing sends without your approval — then it goes live.
- The working system, live in your accounts
- Templates you can read and edit yourself
- A walkthrough session — you driving, us watching
It works while you don't watch it — monitored, repaired and extended as the business changes. Entirely optional: plenty of owners take the build and run it themselves, which is the point.
- Monitoring, and repairs inside a named hours cap
- A monthly scoreboard — what the system actually recovered
- A handover doc written for an owner, not a developer
After go-live
One system is a start, not a finish.
The audit almost always finds several leaks. So it runs as a loop — and every pass gets judged on what came back, not on what was promised.
Faster and cheaper each pass — and it stops the day the next leak isn't worth the fix. We'd rather name that than pretend there isn't an end.
Three roadmaps a month · one build
Fifteen minutes. Seven questions. One number.
No pitch on the call. If the number isn't worth chasing, we'll say so first.